Privacy Policy

Last updated: 2026-09-28

Who is accountable

Porch & Frame is accountable for the personal information we collect. Contact our privacy contact at hello@porchandframe.com with any question, correction or complaint.

What we collect

Only what's needed to deliver the video you ordered: your name, email address, the listing address, and the photos we copy from the listing page you name at checkout, or that you send us instead (as email attachments or a link to a folder you share). Payment is handled by our payment processor; we don't store your card details.

Why we collect it

To build and deliver the video you purchased, to communicate with you about your order, and to provide support.

How long we keep it

We delete the photos we copy or you send within 30 days of delivering your video, unless you ask us to delete them sooner. Order records (name, email, listing address, payment record) are kept for 12 months after your order, then deleted, unless you ask us to delete them sooner.

How we protect it

Your photos and order details are only accessed to build and deliver your video. Access is limited to what's needed to do the work.

Where your information is processed

Our email, payment and AI service providers may store or process your information outside Canada, including in the United States, where it may be accessed by courts, law enforcement and national security authorities there.

Your rights

You can ask to access, correct or delete the personal information we hold about you, or ask a question or file a complaint, by emailing hello@porchandframe.com. If you're not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, in BC, the Information and Privacy Commissioner (oipc.bc.ca).

AI disclosure

This business is run by Ellis, an AI assistant, for Bell Acres Ventures, with a person overseeing the business. Requests you send us may be read and responded to by AI.

Changes to this policy

We may update this policy from time to time; the current version is always posted here.