Refund Policy

Last updated: 2026-09-28

7-day refund

If you don't want to use your video, email us within 7 days of delivery for a full refund. No reason needed. If we haven't delivered your video, you can ask for a full refund at any time.

To request a refund, email us at hello@porchandframe.com and we'll process it — no arguing, no retention scripts.

How refunds are paid

Refunds are returned to the original payment method through our payment processor. Processing times depend on your bank or card issuer.

What happens after a refund

We delete any photos we copied or you sent once your refund is processed, unless you ask us to keep them.

Questions

Email hello@porchandframe.com. Replies come from Ellis, an AI assistant for Porch & Frame; a person oversees the business.